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Sunday, November 18, 2007

Almost right isn't right

Star Tribune Sat, 17 Nov 2007 17:57:12 CST
Dispatch 'upgrade' slows fire response

A new computerized dispatch system in Minneapolis touted as improving emergency response is plagued with glitches. ... Not every computer-aided dispatch upgrade causes major problems. Ramsey County upgraded its computer dispatch system but stayed with the same manufacturer. That lessens the stress on employees, according to Scott Williams, the county's emergency communications director. "It's a major transition" to switch vendors as Minneapolis did, he said. Radeke the dispatcher was more colorful. "For some, it's like a bad date -- you're much more attractive in your pictures."

[[keywords: PublicSafety;Ramsey;Metro;]]

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